77win's Privacy Policy

77win is a trusted online entertainment and betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

This Privacy Policy ("Policy") explains how 77win collects your personal information, how it is used, with whom it may be shared, and how your information is kept secure. Please read this Policy carefully before using this platform.

By using our website or services, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

77win may collect your information in various ways. Below is a detailed description of the different types of information:

2.1 Information You Provide Directly

Information you provide yourself when you create an account, make a transaction, or contact customer support:

• Full name, date of birth, and national ID information
• Email address and mobile number
• Current address
• Payment-related information (bKash, Nagad, Rocket, or bank account number — full account numbers are not stored)
• Content of customer support communications

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Login time, session duration, and navigation patterns
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

2.3 Identity Verification Information

To comply with applicable regulations and prevent fraud, 77win may collect documents for identity verification purposes, such as copies of a national ID or passport.

77win uses your information for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating and managing your account
• Processing deposits, withdrawals, and transactions
• Managing bonuses, rewards, and promotional offers
• Identifying and resolving technical issues on the platform
• Running analytics to improve the user experience

3.2 Safety & Security

• Detecting and preventing fraudulent activity
• Ensuring account security
• Complying with anti-money laundering regulations
• Implementing responsible gambling policies

3.3 Communications

• Sending important account-related notifications
• Providing transaction confirmations and status updates
• Responding to customer support inquiries
• Sending promotional information based on consent

77win uses the latest technology to ensure the highest level of security for your information.

4.1 Technical Security Measures

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption, protecting your information from unauthorized access.
• Firewall Protection: Our servers are protected by advanced firewall systems.
• Encrypted Storage: Sensitive information is encrypted when stored.
• Regular Security Audits: Our systems undergo regular security testing.

4.2 Data Retention Period

We retain your information only for as long as necessary:

• Active account data: for the entire duration the account remains active
• Transaction data for closed accounts: for the period required by legal obligations
• Customer support communications: for a reasonable period after the service is provided

4.3 Payment Information Security

For transactions made through bKash, Nagad, and Rocket, we store only the information that is necessary. Full payment credentials are not stored in our system.

Cookies are small text files stored in your browser or on your device. 77win uses cookies for the following purposes:

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. Without them, your session cannot be managed properly, your login state will not be maintained, and security features will not work.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and display preferences. This saves you from having to reconfigure your settings each time.

5.3 Analytics Cookies

We use analytics cookies to understand how our platform is being used, which helps us improve the quality of our service. The data collected by these cookies remains anonymous.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.

77win does not sell your information to third parties. However, sharing information may be necessary in certain circumstances:

6.1 Service Provider Partners

We use trusted third-party services to operate the platform, such as payment processing, game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.), and technical infrastructure. These partners operate under strict confidentiality agreements.

6.2 Legal Obligations

We may be required to share information with authorities due to legal requirements or court orders. In such situations, we provide only the information that is legally required.

6.3 Fraud Prevention

To detect and prevent fraudulent activity, we may share information with industry partners in specific cases. This is done to protect the interests of all users.

As a user of 77win, you have the following rights over your own information:

7.1 Right to Access Information

You may request details of the information we hold about you at any time. We will provide you with a copy of your information within a reasonable timeframe.

7.2 Right to Correct Information

If your profile contains any incorrect or outdated information, you may request that it be corrected. Keeping accurate identity information is also important for account security.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, it may not be possible to immediately delete all information where transaction records and legal obligations are involved.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.5 Withdrawal from Promotional Communications

You may request to stop receiving promotional emails or notifications at any time. However, important service-related notifications will always be sent.

To exercise any of the above rights, please contact us at [email protected].

77win strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.

An age verification process is followed at the time of registration. If an account is identified as belonging to a minor, that account will be immediately suspended and all related information will be securely deleted.

We never knowingly collect information from minors. If you believe a minor has created an account on our platform, please notify us immediately.

77win reserves the right to update or modify this Privacy Policy when necessary. For any significant changes, we will notify you in the following ways:

• Publishing a clear notice on the website
• Sending a notification to your registered email address
• Recording the date and details of the changes

Continued use of our platform after the updated policy is published will indicate that you have accepted the changes. It is advisable to check this page regularly.

The current version of this Policy was last updated in January 2026.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The 77win data protection team is ready to answer all your inquiries.